FAQ's
Shipping:
1. The tracking status is "Label created, not yet in system", is the tracking number incorrect?
2. The tracking info shows "Status Not Available", is the tracking number incorrect?
3. How long will it take to get my order?
Please allow us 3-5 business days to process your order. We will send you a tracking email once we shipped it out.
For US customer, It usually takes 7-15 business days in transit by standard shipping.
Please don't worry, your package is indeed in transit.
Learn more about shipping info here.
RETURN & EXCHANGES：
1. How do I return or exchange an item?
Please submit a ticket on our support center, we will do our best to accommodate. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Kindly double check that the items you wish to return do not fall under this list, these items cannot be returned unless approved by customer service in advance.
Beauty products
e-Gift cards
Lingerie sets (including women's shapewear and body shapers)
Underpants
Final Sale items (30% off sale or more)
Free products
Learn more about our Return Policy here.
2. I got my order, but an item is missing/defective/not what I ordered. What do I do?
3. How long does it take to process returns?
Payment:
1. Payment method
Currently using paypal and credit card.